Alerts and Codes and Bears. Oh My!

What makes me qualified to be the Service Coordinator?  In the words of the hiring committee; “Don’t be offended but I think we need a mom”.  So along with my extensive experience in customer service, quality procedures, and purchasing it turns out that my 19 years of parenting has finally shown me some benefits! It also helps that I am a fellow College of Wooster grad! That makes five of us here at Ashton Technology Solutions.

As Service Coordinator I am helping to coordinate assignments for service tickets, alerts, installs, projects, etc.  This is where the mom part of me comes in.  I get to be the nagger in the group (this is probably why I feel right at home)!  I am asking questions like: Did you see the ticket I assigned you?  What time are you leaving for your install?  Don’t forget to call Brian for your follow-up.  Luckily when I nag they don’t ignore me like my kids do.

Seriously I never pictured myself working for an IT Company.  Luckily for me, I am starting to pick up on the “lingo”.  With that being said I have never seen so many alerts/codes in my life.  I like to compare these alerts/codes to apps, as in “there’s an app for that”. Alerts and codes are the same.  Your internet went down, we get an alert. Your internet comes back up, we get an alert. The power went off, we get an alert. The power is RESTORED, guess what….WE GET AN ALERT!  Code 1126, Code 4199, Code 1121, and on and on and on! This has been the most challenging part of the job.  Learning which alerts and codes require follow-up and which simply are an FYI.  I am enjoying the challenge and I love working with a great group of smart, motivated people (who really don’t need that much nagging).